Privacy Policy

1. Introduction

Bidrails ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web application and related services (collectively, the "Service").

2. Information We Collect

Account Information

When you register, we collect your name, email address, business name, and password. If you subscribe to a paid plan, we collect billing information through our payment processor.

Quote Data

We store the quotes you create, including customer names, contact details, line items, amounts, notes, and any files you attach. This data is yours and is used solely to provide the Service.

Usage Data

We automatically collect information about how you interact with the Service, such as pages visited, features used, browser type, device information, and IP address.

Cookies

We use essential cookies to keep you signed in and maintain your session. We may also use analytics cookies to understand how the Service is used.

3. How We Use Your Information

• Provide, maintain, and improve the Service
• Send transactional emails (quote notifications, follow-up reminders, account alerts)
• Process payments and manage subscriptions
• Analyze usage patterns to improve features and performance
• Respond to support requests
• Detect and prevent fraud or abuse

4. Data Sharing

We do not sell, rent, or trade your personal information. We only share data with third parties when necessary to operate the Service:

• Payment processors to handle billing securely
• Email service providers to deliver notifications
• Hosting and infrastructure providers to run the Service
• Analytics providers to understand usage (aggregated, non-personal data where possible)

We may also disclose information if required by law or to protect our rights.

5. Data Retention & Deletion

We retain your data for as long as your account is active. If you delete your account, we will remove your personal data and quote data within 30 days, except where we are required by law to retain it.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Export your quote and customer data
• Correct inaccurate information
• Delete your account and associated data
• Object to or restrict certain processing activities

To exercise any of these rights, contact us using the information below.

7. GDPR Considerations

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:

• Contract performance — to provide you with the Service you signed up for
• Legitimate interest — to improve the Service and prevent abuse
• Consent — where explicitly given, such as for marketing communications

You may withdraw consent at any time and lodge a complaint with your local data protection authority.

8. Security

We use industry-standard security measures to protect your data, including encryption in transit (TLS), encrypted storage of passwords, and regular security reviews. No system is completely secure, and we cannot guarantee absolute protection.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service. Continued use after changes constitutes acceptance.

10. Contact Us

If you have questions about this Privacy Policy or your data, please contact us at:

support@bidrails.com